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I have a self directed IRA to purchase real estate with them. Their customer service is horrible. They make mistakes and take forever to fix them. Their fees are extremely high. I pay $350/year for what they call their "first class service team". Call them and you...
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Anonymous
Johnny u

Wow..,broker is trying to get me to invest and use Sterling. Thanks..I\'m running

#330158
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I have had a Sterling Trust IRA account for a number of years. It has been nothing but a nightmare. When I bought two Perth mint metal certificates they lost one of them even though they both were sent at the same time in the same package by my certificate broker. When...
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#327329
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This company does anything it can to hold onto your money so it can charge exorbitant fees. A different person (Janie, the worst--Leah, Sam, Dee, Kevin are the ones I wrote down after several calls so I could monitor this stuff) answers your phone calls and you can...
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Anonymous
D. Cook

Due to severe financial difficulties, paper work was sent to Jesse Acosta at Sterling in March to forward to Icon to perform a redemption of my IRA. Icon\'s board meets once a...

Anonymous
JJ

I am going through a load of BS with them now-Trying to get my traditional IRA out from them...They are charging me a yearly $190.oo \"maintenance fee \" on a IRA worth $3,00...

#308257
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we changed our ira from e trade to a gold ira at rosland capital, they charged about 20% fee for opening an ira then they have to store the gold and so sterling trust comes into play. there was a charge of 50.00 set up fee and then a 75.00 annual fee, and then when i...
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#305023
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Several thousand dollars disappeared from my account while I was deployed to Iraq. They charged enormous "fees" designed to drain my account within a few months. I tried to close the account before it was all gone but they kept delaying it saying they needed...
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Anonymous
Citizen371

That\'s Sterling Trust, Waco Texas, right? A 1st American Reserve rep tells m he\'s never had a problem with them...BUT.... I\'m looking at starting a Precious metals (Gol...

#304012
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We are a company that sells shares of Stock thru Self Directed IRA. We recommended to our customers to try Sterling and they are by far the absolute the Worst Company I have ever dealt with in my lifetime. Our customers asked for the Transfers to be Overnighted and...
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Anonymous
totallyagree

i concur. the operations team causes a lot of problems for transactions. they dont pay attention to detail and little mistakes can be avoided.

#298036
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Kept asking for material previously submitted.I had to prove info was submitted. Took over one month to complete the transaction. The transaction involved a Roth IRA investment in an alternative investment vehicle.I never spoke to the same person twice and had to use...
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Calexico, California
#296750
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I have had an IRA with Sterling Trust in Waco for over 4 years. They have screwed up financial transactions and paperwork many times. They should not be allowed to be in any financial business. Very very incompetent!!!!!!! They even lost an apraisal on property...
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#291222
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This company acts more like a start-up with new employees. Have been with them 2 years. Still have a transferred IRA in "pending Status". Their response "It's okay, it will clear out when we need to move it again" Had multiple errors in address change, slow...
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#272239
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Sterling trust has refused to correct an incorrect 1099, showing an early distribution, unless I pay a processing fee. When I attempted to close this account and liquidate the gold certificate they are holding, I was told that I would have to pay a $200.00 extortion...
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Anonymous
wizard1786

I use them. Corrected a billing error,it did take some time and several calls but eventually resolved.

#268095
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