Inept and incompetent! They do not do what you tell them to do; they don't even do what they should do automatically.
Two years in a row they tried to overcharge me and then failed to make corrections in a timely fashion. This is not the first time I have had difficulty dealing with them. My stock broker has also had difficulty dealing with them. If at all possible, do NOT do business with this company!
I would prefer to use the rest of my required 100 words with four letter words, but while that would be very satisfying, I will save it for the next time ,as I am quite sure there will be a next time.