I set up a roth ira through someone, not knowing they used Sterling Trust as the back end. Then Sterling and Health Trust of America had some sort of falling out and I was charged $110/year to have this Roth IRA, which they do nothing for.
They don't advise, they don't do anything, they just charge fees. On 12/6/12, I applied to have the account transferred, Sterling transferred only a part of it and now wants $135 to close the account.
They are thieves and liars. Even if you fill out their forms to transfer away from them, they will find illegal ways to keep charging you fees.
Monetary Loss: $345.