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I have a self-directed IRA on which they have been making mistakes of various kinds ever since they took over the business from First Regional Bank, San Diego. I did not choose Sterling/Equity Trust they took over the accounts of 1st Regional Bank in 2010. In early...
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Rosemary Diaz
Rosemary Diaz

FYI as of May 1, 2013 Sterling Trust will change to: Equity Institutional, Division of Equity Trust Co. They're still located in Waco, TX, same phone numbers too. Does this...

#371488
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In 2008 I rolled over a sizable amount of $$$$ , to Sterling Trust Co. , to buy precious Metals, from Superior Gold Group, For a least two years prior to me rolling over the $$$, Superior gold was not DELIVERING the Metals, for Sterling to manage, Yet they took my...
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#371326
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Sterling Trust hasacted as a fiduciary for some of my retiremnt funds since 1996. When I decided to move the funds, I found that not only had I been charged for years for services they did not provide, but they converted funds from my account in an ulawful offset for...
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Anonymous
STCmktg2012

Dear Anonymous, We are sorry to hear about the confusion on your account. However, we are a passive custodian, and not a fiduciary -- by law, we are not allowed to take di...

#364378
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Sterling Trust has quite a reputation for poor customer service. They also ripped me off by not sending me a statement for my annual fees, then charging me a $100.00 late fee when they sent me the FIRST notice that the fees were due. I recommend you stay well away...
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Anonymous
STCMktg2012

We are very sorry to hear about the problem you experienced with your Sterling Trust account. We are committed to an excellent service experience, and if there has been an err...

#357269
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I converted my Roth Ira to a Gold Ira in 2996 with all the great promises of making money for my portfolio. They tell you how much gold has increased and your portfolio is making money, but when you get your statements the money is way less than what they tell you on...
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GrumpyOleMan
GrumpyOleMan

Nov. 12, 2012 SterlingRust said \"sorry\" and \"reach out to us at blah, blah,\" So I did. I figured what the heck can it hurt. Never a response back, which is what I figu...

Anonymous
STCMktg2012

Just wanted to also confirm that there is no new office building in Waco for Sterling Trust. Not sure where that information would have come from, but we\'d be happy to addre...

#356937
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Earlier this year (2012) I decided to convert part of my IRA into a metal IRA. I went to Merit Financial and converted about 1/3 of my traditional assets into gold and silver. Merit gave it to Sterling Trust. After Sterling Trust got done with it the value was just...
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Anonymous
STCMktg2012

We are very sorry to hear about the problem you experienced with your Sterling Trust account. We are committed to an excellent service experience, and if there has been an err...

#356524
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I had a self directed retirement account managed by Equity Trust for many years, and was happy with their service. Then the director of Equity Trust unilaterally transferred my account to Sterling Trust. There are many errors on my statement regarding the value of my...
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Anonymous
jetson101

Same thing, exactly, happened to me!! See my complaint on this same site.

#344772
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I was a very satisfied client of Equity Trust for many years and never had any problems or customer service issues until my account was transferred to Sterling Trust. Equity Trust never made a major mistake and the staff was always courteous and professional. Equity...
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Anonymous
MktgSTC812

Dear Jetson101, We are very sorry to hear about the problems you experienced on your account with Sterling Trust. We are committed to an excellent service experience, and ...

#342505
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Back in 2009 - over three years ago I invested $7000 in gold with this outfit. I get big fees each quarter - which I did not know about before - and now after three years and gold at over $1600 oz, my holdings are worth $6310.75. Wow. What a is off. Oh, they say it...
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Anonymous
MktgSTC

Dorothy, I have just spoken with one of our relationship managers (at Sterling Trust) who will be happy to help you get your problems addressed...if you can respond with conta...

MktgSTC
MktgSTC

Dear Dorothy, we are very sorry to hear about your troubles, but Sterling Trust is only the passive custodian on your account (meaning we handle administration and back office...

#339327
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Got self-directed Ira, which I got here, because there werent a bunch of hidden fees, what a joke, they took the fee, in august when account was opened, then again for year in Janauary, and now the woman's trying to tell me I have to pay 200.00 to close the...
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mangarinr
mangarinr

Has anyone filed a suit against Sterling Trust? If so, please explain cause of subject suit.

Anonymous
rpowell2u

:( This company is a nightmare. They constantly charge hidden fees. Avoid them at all cost.

#333447
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