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I have a couple non-marketable securities with them. They charge me $220/year to place my $2,000 worth of securities in one account and $390/year for my other account. Called them four times over the month and waited over 20 minutes so I decided to leave a message to...
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#390565
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They have refused to close our account and would not give us back our money. They have charged outrageous fees for an account that has almost no money in it. Now they are billing us for an account that has reached a zero balance - which as I mentioned before we had...
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valmuylle
valmuylle

I have three funds with Sterling Trust. I converted one of them to a Roth, so it is now held in a separate account. I was just billed $75 per account for an "Annual Manitena...

#381088
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Unbelievably excessive fees to manage (term loosely used) a very small number of coins. Capital Gold shows the initial investment valuation then Sterling Trust values it at about 1/2 value and explains that they are very conservative on valuation.....***. Then to add...
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#381081
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Sterling Trust hasacted as a fiduciary for some of my retiremnt funds since 1996. When I decided to move the funds, I found that not only had I been charged for years for services they did not provide, but they converted funds from my account in an ulawful offset for...
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Anonymous
STCmktg2012

Dear Anonymous, We are sorry to hear about the confusion on your account. However, we are a passive custodian, and not a fiduciary -- by law, we are not allowed to take di...

#364378
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Sterling Trust has quite a reputation for poor customer service. They also ripped me off by not sending me a statement for my annual fees, then charging me a $100.00 late fee when they sent me the FIRST notice that the fees were due. I recommend you stay well away...
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Anonymous
STCMktg2012

We are very sorry to hear about the problem you experienced with your Sterling Trust account. We are committed to an excellent service experience, and if there has been an err...

#357269
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I have had a Sterling Trust IRA account for a number of years. It has been nothing but a nightmare. When I bought two Perth mint metal certificates they lost one of them even though they both were sent at the same time in the same package by my certificate broker. When...
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#327329
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This company acts more like a start-up with new employees. Have been with them 2 years. Still have a transferred IRA in "pending Status". Their response "It's okay, it will clear out when we need to move it again" Had multiple errors in address change, slow...
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#272239
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i am a cpa, cfp, clu, and have been in the financial services for over 20 years. i have a thriving financial advisory business. i do not make it a habit to complain about companies. sterling trust charges unreasonably high fees to custody assets. i am extremely...
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Anonymous
B Bob

You are right on all counts.Am trying to move a fund away from them now and I feel like I\'m being robbed by some uncaring people.

#243774
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